The Experience Economy
We’ve gone from an agricultural economy, to manufactured goods, to services. What’s next? Experiences.
The experience economy (fast becoming common language) is based on providing continuously unique experiences that can’t be commoditized by competitors, as services and goods increasingly are. Experiences must be holistic, and examples include Southwest Airlines’ people-first mission, theatre restaurants, and Progressive Insurance’s commitment to improving the customer experience, to name
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Aloha Tower is Hawaii’s CoolTown spot






